Legal pages stay in English for accuracy.

Community Guidelines

Effective date: October 22, 2026

These Community Guidelines apply to GCENA — Come Home (the Google Play and App Store listing name) and to GCENA everywhere in the product — Social, GCENA Pages, Profile/Storage, Camera, Messages, AI TALK, live streams, and anything you buy or earn here. A page follows the same rules as a Social post. A photo or video you take with Camera stays inside the app until you post it, share it, or tap Save to phone, and once you post or share it, these rules apply.

They explain what we allow, what we do not allow, and what happens when rules are broken.

Camera

Camera keeps the shot inside GCENA on your phone. It goes to your phone gallery only if you tap Save to phone, and we receive it only if you post it. Do not film or photograph another person without their agreement. Do not use Camera for anything illegal, sexual content involving a minor, or to record someone in a private place without them knowing.

Our standards

We have zero tolerance for:

• Harassment, bullying, or targeted abuse
• Hate speech or attacks based on identity
• Threats of violence or encouragement of self-harm
• Child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, or any sexual content involving minors
• Illegal activity or instructions to commit harm
• Spam, scams, or deceptive impersonation
• Non-consensual sharing of private images or information

Be respectful

Treat others with dignity. Disagreement is okay. Personal attacks, humiliation, and repeated unwanted contact are not. In Duo and Trio spaces, remember that real friends are talking — be kind, even when emotions are high.

Keep content appropriate

• Do not post graphic violence or gore intended to shock or harm.
• Do not post sexually explicit content in public community areas.
• Do not share private conversations or personal data without consent.
• Only post photos, videos, and music you have the right to share.

Music, video, and copyrighted content

Only upload music, video, or images that you created yourself, that you own, or that you are licensed to use. This applies everywhere in GCENA, including Social posts, Reels, My Day, and Profile/Storage profile music.

• Do not download a song or clip from YouTube, Spotify, or another service and re-upload it to GCENA — as a post, a video's soundtrack, or Profile/Storage profile music.
• A recording being short — including a video of 30 seconds or less — does not make copying someone else's copyrighted music or video lawful.
• If you want music on your Profile/Storage wall, use your own recording or something you are licensed to use publicly.

If we receive a valid copyright notice about something you posted, we may remove it and contact you, and repeated infringement can lead to account suspension. See the Terms of Service (section 5) for the full policy and how a rights holder can send us a takedown notice.

Use AI responsibly

Ciel is here to support conversation, not to replace real human care. Do not use Ciel or other features to generate harassment, hate, scams, or illegal instructions. Do not pretend Ciel is a licensed professional, and do not present Ciel's words as advice from one.

Social and public posts

Content shared to the Social community feed is visible to other GCENA users. Post only what you are comfortable sharing in a public community space. Respect others' privacy and boundaries. My Day items are visible to people who can see Social and expire after 24 hours.

Calls in Messages

• Do not record or screen-capture a call without telling the other person.
• Do not expose someone to nudity, sexual content, or shocking images on camera.
• Repeatedly calling someone who does not want to hear from you is harassment. Use blocking if you need to.

Location circles

Location circles are for people who want to look out for each other — family, a partner, close friends — and who all chose to share.

• Only invite people who want to share with you, and share only because you want to.
• Never pressure, guilt, or force anyone to join a circle, keep sharing on, or stop pausing. Wanting privacy is not a sign of guilt.
• Never set up a circle on someone else's phone, or use it to watch someone who does not know.
• Stalking, controlling, or following someone with Location circles is abuse. We remove accounts that do it and may report it.
• Use SOS only when you really need help, and call your local emergency number in danger — SOS does not reach emergency services.

If someone is using a circle to watch or control you, leave the circle (circle menu → Leave circle), block them, and report it in the app or at [email protected]. If you are in danger, contact local emergency services.

Tips, tokens, and creator earnings

Paid emoji are a way to say thank you to someone whose post moved you. Keep that honest:

• Do not tip yourself, or arrange tips between accounts you control, to inflate earnings.
• Do not create extra, fake, or bot accounts to buy tokens, send tips, or collect payouts.
• Do not offer anything outside GCENA in exchange for tips, and never anything sexual.
• Do not pressure, guilt, or repeatedly beg people for tips.
• Do not post stolen or re-uploaded content to attract tips.

Fun Points from Premium or from ads you watch are for fun and never pay a creator. Only Paid Points bought in the store create real earnings — see the Terms of Service.

Live streaming (Live)

When you go live in Social, viewers watch inside GCENA. The stream is carried on our own servers, not on YouTube. These Guidelines apply to what you show and say.

Do not stream content involving minors in unsafe situations, nudity, violence, or anything illegal, and do not put other people on camera without their agreement. Live is separate from Messages calls.

Child safety standards (CSAE / CSAM)

GCENA — Come Home has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). This includes any sexual content involving a minor, grooming, sextortion, trafficking, or computer-generated sexual imagery of a child.

We do not allow this anywhere in GCENA — Come Home. If we obtain actual knowledge of CSAE or CSAM, we remove it, we may suspend or permanently ban the account, and we report confirmed CSAM to the relevant authorities — including, where required, the National Center for Missing and Exploited Children (NCMEC) or the competent authority in France and the European Union.

Report it in the app (Settings → Report a Problem, or report / block on a post, profile, or conversation) or email [email protected] with the subject Child safety. That inbox is the child-safety point of contact for GCENA — Come Home. Child-safety reports are reviewed first.

GCENA — Come Home is for people aged 13 and older, or the higher minimum age required in your country. It is not designed for children under 13.

Safety first

If you or someone else may be in immediate danger, contact local emergency services right away. GCENA also provides Emergency Resources in Settings with crisis helplines in multiple countries. GCENA is not an emergency response service.

Reporting

You can report content or users in the app:

• Settings → Report a Problem
• The report or block option next to a post, a profile, or a Messages conversation
• Email [email protected]
• Copyright / music / video rights: [email protected] (see the Terms of Service, section 5)

Reports are reviewed as quickly as possible and handled confidentially. Reports about child safety and immediate danger are looked at first.

Enforcement

Depending on severity, we may:

• Remove content
• Issue a warning
• Temporarily restrict features
• Withhold or reverse tips or payouts
• Suspend or permanently ban an account
• Report illegal activity to authorities where required by law

If you think we got a decision wrong, reply to [email protected] and we will review it again.

Blocking

You can block users you do not want to interact with. Blocked users should not be able to continue unwanted contact through GCENA features covered by blocking.

Our commitment

We want GCENA to feel like a safe home — warm, human, and respectful. These guidelines help protect that space for everyone.

Contact

Safety and moderation: [email protected]