Legal pages stay in English for accuracy.

Delete your account

Effective date: August 1, 2026

This page explains how to delete your GCENA account (app ID com.gcena.gcena), what is erased, and the small amount we are required to keep. You do not need the app installed to make the request.

1. Delete it yourself, in the app

Open GCENA and go to Settings → Delete Account. The app shows you a summary of what will be removed, asks you to confirm, and then deletes the account immediately. This is the fastest route and nothing else is needed afterwards.

2. Ask us, by email

If you can no longer sign in or no longer have the app, email [email protected] from the email address on the account, with the subject Delete my account. We may ask one question to confirm the account is yours. We complete verified requests within 30 days and write back when it is done.

3. What is deleted

• Your sign-in account and password credentials.
• Your profile: display name, photo, bio, mood, and any location you typed.
• Your posts and their photos and videos, and the files behind them.
• Your Safe Space conversations with Ciel.
• Your friends list, friend requests, blocks, and reactions.
• Your notification tokens, so the app can no longer reach your devices.

This covers every place your data lives: Google Firebase, our own database in Germany (Hetzner), and our media storage (Cloudflare R2). Media files are removed by a scheduled cleanup shortly after the account record is deleted.

4. What we keep, and why

A small amount of information survives deletion. We keep it because the law requires it or because it is not ours alone to erase.

• Payment and payout records. Subscription, tip, and payout entries are accounting records. French and EU tax law requires us to retain them, so we keep the amounts and dates and strip out the personal detail attached to them.
• Messages you sent to other people. A private message also sits in the other person's conversation. We delete your copy; theirs stays with them, the same way an email you sent stays in the recipient's inbox.
• Comments on other people's posts. These stay so the conversation still makes sense, but they are detached from you and no longer show your name or photo.
• Safety and abuse records. If your account was reported or actioned, we keep the minimum needed to enforce our rules and stop repeat abuse.

5. Before you delete

Deletion cannot be undone, and we cannot restore an account afterwards. A few things worth doing first:

• Cancel your subscription. Deleting your GCENA account does not cancel an App Store or Google Play subscription. Cancel it in the store, or it keeps renewing.
• Withdraw any earnings. Affiliate commission or creator tips you have not yet withdrawn are lost on deletion.
• Save anything you want to keep. Photos and videos you posted are removed from our storage and cannot be recovered.

Tip tokens you bought are consumable in-app items. Unspent tokens are lost on deletion and are not refundable by us; refunds are handled by Apple or Google under their own policies.

6. Questions

Email [email protected] and a real person will answer. The full detail of what we collect and how long we hold it is in our Privacy Policy.